Organizations needed a secure, anonymous channel to receive, triage and manage reports and occurrences — while staying compliant with data-protection law (LGPD).
Built a multi-tenant white-label SaaS from the ground up: a NestJS + GraphQL + Prisma backend and a Next.js (App Router) + Apollo frontend, with a dynamic form builder, evidence uploads, AI-assisted triage, automations, billing and per-tenant branding.
Deepened multi-tenant architecture, role-based access control, LGPD data retention and end-to-end SaaS product design — from anonymous protocol tracking to operator dashboards.